The Jiobit GPS tracker offers essential location tracking features for kids, pets, and loved ones—but these features require an active subscription plan. If you’re experiencing a Jiobit subscription issue, such as failed payments, missing plan activation, or inability to access premium features, this article will walk you through how to fix it and get your service running smoothly again.
What Is a Jiobit Subscription?
To use Jiobit’s GPS tracking features, users must subscribe to one of the following plans:
- Essential Plan – Real-time GPS tracking, smart alerts
- Premium Plan – Includes location history, trusted places, and SOS alerts
- Unlocked Plan – Additional advanced features like cellular fallback
Each plan is available on a monthly or annual basis, and active service is required for your Jiobit device to function properly.
Common Jiobit Subscription Issues
- Payment failure or declined card
- Subscription not activating after payment
- Unexpected cancellation or suspension
- Cannot manage plan through the app
- App says “Subscription Required” even after purchase
- Charged twice or overcharged
How to Fix Jiobit Subscription Issues
1. Check Your Subscription Status
- Open the Jiobit app
- Tap Menu > Account > Subscription
- Verify the plan status and renewal date
2. Update Payment Method
If your card expired or payment was declined:
- Go to Jiobit app > Subscription > Manage Payment Method
- Update with a valid credit/debit card
- Retry payment manually if needed
3. Reactivate or Resubscribe
If your plan was cancelled or expired:
- Open the app → Go to Account > Subscription
- Choose a new plan and complete checkout
- Restart the app after subscribing
4. Log Out and Back In
Sometimes, syncing issues occur. Try:
- Logging out of the app
- Closing it completely
- Logging back in to refresh your plan status
5. Reinstall the Jiobit App
- Delete the Jiobit app from your phone
- Reinstall it from the App Store or Google Play Store
- Log in again and check your subscription details
Billing and Refund Concerns
For billing discrepancies like being charged twice or charged after cancellation:
- Include your account email, the last 4 digits of your card, and details of the issue
- Jiobit’s billing team typically responds within 24–48 hours
Can You Use Jiobit Without a Subscription?
No. The Jiobit device requires an active cellular or Wi-Fi plan to transmit location data. Without a valid subscription, features like live tracking, notifications, and alerts will be disabled.
Contact Jiobit Support for Subscription Help
If you’re still facing issues:
- In-App: Tap Help > Contact Support
Provide:
- Your Jiobit account email
- Last known subscription plan
- A description or screenshot of the issue
Tips to Avoid Future Subscription Issues
- Use a valid credit/debit card with recurring payment support
- Set calendar reminders for renewal dates
- Turn on auto-renewal notifications from your app store
- Keep your Jiobit app and phone OS updated
- Monitor your email inbox for alerts about payment or plan updates
Final Thoughts
If you’re experiencing a Jiobit subscription issue, it can disrupt your ability to track and protect those who matter most. Thankfully, most problems—whether billing-related or activation-related—are easy to fix through the app or with help from Jiobit’s support team. Use the steps above to resolve your issue and restore peace of mind.