Jiobit is a trusted name in GPS tracking for children, pets, and elderly loved ones. Whether you’re a new user setting up the device or a long-time customer facing a subscription or technical issue, Jiobit customer service is available to help. Their support team provides solutions for billing concerns, device replacements, account management, app usage, and more.
In this article, we explain the different ways to contact Jiobit customer service, what types of issues they resolve, and how to get the most efficient assistance possible.
What Jiobit Customer Service Can Help You With
Here are some common areas where Jiobit customer service provides support:
- Account creation and login issues
- GPS tracker setup and installation
- Troubleshooting app or device problems
- Subscription plans and billing questions
- Updating account or payment information
- Cancelling or pausing service
- Requesting warranty service or device replacement
- General product inquiries
How to Contact Jiobit Customer Service
1. Through the Jiobit App
- Open the Jiobit app
- Go to Menu > Help > Contact Support
- You can send a support request directly from within the app for a fast response
2. On the Official Website
- Use the contact form to submit a service request
- Browse their Help Center for FAQs and user guides
3. Via Email
- Send your inquiry to
- Include your name, Jiobit account email, and a detailed description of your issue
4. Social Media Channels
- Jiobit may also respond to direct messages via their official social media accounts on Twitter, Facebook, or Instagram
What to Include in Your Customer Service Request
To get faster help, include the following in your message:
- Your registered Jiobit email address
- Order number or device serial number
- Type of issue (billing, app, device, etc.)
- A detailed explanation of the problem
- Screenshots or error messages if applicable
Jiobit Customer Service Response Time
- Jiobit typically replies within 24 to 48 hours on business days
- Service is handled via email or support tickets (they do not currently offer phone support)
- For faster response, submit your request through the Jiobit app or official website
Troubleshooting Tips While Waiting
If you’re waiting on a response, try these basic solutions:
- Ensure your Jiobit device is fully charged
- Restart your mobile device and the Jiobit tracker
- Make sure Bluetooth and Location Services are enabled
- Check that your app is up to date from the App Store or Google Play
- Verify your subscription is active
When to Request a Replacement
If your device is under warranty and cannot be fixed via troubleshooting, Jiobit customer service can help process a device replacement. Make sure to provide your proof of purchase and details of the issue.
Final Thoughts
Whether you need assistance setting up your tracker or managing your subscription, Jiobit customer service is responsive, knowledgeable, and ready to help. Use the app, email, or website to reach out with any concerns. The more information you provide, the faster your issue can be resolved—ensuring your Jiobit device keeps working the way you need it to.