The Jiobit GPS tracker is a smart and reliable device designed for keeping track of children, pets, and seniors. While it generally performs well, even the best devices can encounter issues from time to time. That’s why understanding Jiobit device troubleshooting is essential for every user.
Whether your Jiobit is not syncing with the app, refusing to charge, or showing inaccurate location data, there are several proven steps you can take to resolve the issue quickly—before contacting support.
In this article, we provide a complete troubleshooting guide to get your Jiobit device back on track.
Common Jiobit Device Issues
Users often report the following problems with their Jiobit devices:
- Jiobit not syncing with the mobile app
- Device not charging or powering on
- Bluetooth or cellular connectivity issues
- GPS location not updating correctly
- Tracker disconnecting frequently
- Voice or sound notifications not working
- App crashing or not detecting the device
Step-by-Step Jiobit Device Troubleshooting
1. Check the Battery and Charging Connection
- Make sure you’re using the original Jiobit charger
- Inspect the charging pins for dust or damage
- Charge the device for at least 30 minutes before turning it on
- Try a different wall adapter or USB port if the device doesn’t charge
2. Restart the Jiobit Device
- Remove the device from charging
- Press and hold the power button (if applicable)
- Wait a few seconds and restart the app on your smartphone
- Reconnect and check if the device appears online
3. Ensure Bluetooth and Location Services Are On
- Open your phone’s settings
- Enable both Bluetooth and Location Services
- Keep the phone and Jiobit device within close range
- Reopen the Jiobit app and try pairing again
4. Update the Jiobit App
- Open your App Store (iOS) or Google Play Store (Android)
- Search for Jiobit
- Tap Update if a newer version is available
- Launch the updated app and retry the connection
5. Check for Network Issues
- Ensure your mobile device has a stable internet connection
- Move to an area with better cellular coverage
- Restart the phone and toggle Airplane mode on and off
- Refresh the app to see if the device is detected
6. Re-Pair the Device
- Open the Jiobit app
- Go to Menu > Devices > Select your device > Unpair
- Reboot the Jiobit tracker
- Follow the steps to pair the device again through the app
When to Contact Jiobit Support
If these troubleshooting steps don’t solve the issue, it may be time to reach out to Jiobit technical support. Here’s how:
- In the app: Go to Menu > Help > Contact Support
- Email: Send your issue to
- Website: Submit a support request via
Include your account email, device serial number, and a detailed description of the issue along with steps you’ve already tried.
Tips to Avoid Future Jiobit Device Issues
- Keep your device charged regularly
- Always update the Jiobit app to the latest version
- Avoid exposing the tracker to extreme temperatures or water
- Use only official Jiobit accessories for charging and mounting
- Clean the charging contacts with a dry cloth periodically
Final Thoughts
Understanding Jiobit device troubleshooting can save you time and frustration. Most issues—like syncing errors, charging failures, and tracking delays—can be resolved with a few simple steps. By following this guide, you’ll be able to restore your device’s functionality and continue using it for real-time location tracking with peace of mind.
If troubleshooting doesn’t resolve the issue, don’t hesitate to contact Jiobit support for further assistance.