The Jiobit GPS tracker is known for its secure, real-time location tracking—ideal for monitoring children, elderly family members, or pets. But if your Jiobit is not tracking, it can be alarming and frustrating. Whether the app shows no updates, the device is stuck in one place, or your alerts are no longer working, it’s important to understand what causes this and how to fix it.

This article explains why Jiobit stops tracking and how you can quickly restore location updates and real-time tracking.

Signs Your Jiobit Is Not Tracking

• The Jiobit app displays outdated or no location
• You don’t receive movement or arrival alerts
• The map shows the tracker offline or disconnected
• The app says “location unavailable”
• Tracker is not switching between Bluetooth and cellular tracking modes

What Causes Jiobit Not Tracking Properly?

There are several possible reasons for tracking failures:

• The device is not charged or turned off
• Jiobit is in an area with poor cellular or Wi-Fi signal
• Bluetooth or Location Services are disabled on your phone
• The Jiobit app is outdated
• The device is not paired properly or has lost its sync
• Phone settings limit background tracking or app refresh

Step-by-Step Fix for Jiobit Not Tracking

1. Check Device Battery and Charging

• Connect the Jiobit tracker to its original charger
• Charge it for at least 30–60 minutes
• Ensure the LED light turns on to confirm charging
• A drained battery can prevent all tracking and communication

2. Ensure Proper Network and Signal

• Move the device to an area with strong cellular or Wi-Fi coverage
• Jiobit switches between Bluetooth, Wi-Fi, and LTE for accuracy—poor signal can interrupt updates
• Avoid basements, parking garages, or metal enclosures

3. Enable Bluetooth and Location on Your Phone

• Open Settings
• Make sure Bluetooth and Location Services are turned on
• For iPhone: Enable Precise Location for the Jiobit app
• For Android: Allow Background Location Access

4. Update the Jiobit App

• Visit the App Store or Google Play Store
• Search for “Jiobit”
• If an update is available, tap Update
• Restart the app after updating

5. Restart and Re-Pair the Jiobit Tracker

• Power cycle your phone and the Jiobit device
• In the Jiobit app, go to Menu > Devices > Unpair
• Follow the pairing instructions again
• Keep your phone close to the tracker during setup

Still Not Tracking? Contact Jiobit Support

If your Jiobit still isn’t tracking after these steps, reach out to their customer service:

• In-app: Go to Menu > Help > Contact Support

Be sure to include:

• Your Jiobit account email
• The device serial number
• A description of the issue
• Any troubleshooting steps already attempted

Pro Tips to Avoid Tracking Issues in the Future

• Charge the Jiobit device daily
• Keep your phone’s Bluetooth and location services always enabled
• Allow Background App Refresh for the Jiobit app
• Keep the app updated regularly
• Clean the charging contacts occasionally to prevent power issues

Final Thoughts

When Jiobit is not tracking, it can defeat the purpose of owning a real-time GPS device. But in most cases, the issue can be resolved with simple steps like updating the app, restarting your phone, and ensuring network access. This guide is your go-to checklist for resolving the problem quickly. And when all else fails, Jiobit’s support team is ready to assist.