The Jiobit GPS tracker is trusted by families to provide accurate, real-time location tracking for kids, pets, and elderly loved ones. But sometimes, users encounter a frustrating issue: the Jiobit location is not updating in the app, or the device shows as offline or stuck at the last known location.

If you’re experiencing this problem, don’t worry—there are several simple solutions. In this article, we’ll cover the top reasons why this issue occurs and the most effective ways to fix it.

Common Signs of Jiobit Location Not Updating

• The app shows an outdated location
• Jiobit remains stuck in one place despite movement
• No movement history is recorded
• The app says “Location Unavailable” or “Device Offline”
• Tracker doesn’t respond to Safe Place or Arrival alerts

Why Jiobit Location Might Not Be Updating

There are a few key causes for location update failures:

• Weak or no cellular network in the tracker’s location
• Bluetooth or Location Services disabled on the phone
• App running on an outdated version
• Jiobit battery is low or dead
• Device is not paired properly or disconnected
• Permissions for location tracking are restricted on the phone

How to Fix Jiobit Location Not Updating

1. Ensure Jiobit is Charged and Powered On

• Place the device on its charger for at least 30 minutes
• Make sure the charging contacts are clean and the LED indicator lights up
• A low or dead battery can stop location tracking completely

2. Check for Signal or Network Issues

• Ensure the tracker is in an area with cellular coverage
• If indoors or underground, move to an open area
• The Jiobit uses a combination of Bluetooth, Wi-Fi, and cellular data for tracking—poor signal affects accuracy

3. Enable Bluetooth and Location Services

• On your phone, ensure both Bluetooth and Location Services are enabled
• Keep your phone near the tracker for more accurate indoor tracking via Bluetooth

4. Update the Jiobit App

• Visit the App Store or Google Play Store
• Search for Jiobit and install the latest version of the app
• Updates often fix bugs related to syncing and tracking

5. Restart Both Devices

• Restart your smartphone
• Remove and reinsert the Jiobit tracker from the charger
• Reopen the app and wait a few minutes for the tracker to reconnect

6. Re-Pair the Jiobit Device

• In the Jiobit app, go to Menu > Devices > Unpair
• Follow the steps to re-pair your tracker
• Make sure your phone is connected to the internet during the process

When to Contact Jiobit Support

If none of these steps fix the issue and your Jiobit location is still not updating, contact customer support:

• In the Jiobit app: Go to Help > Contact Support
• Email: Send your query to
• Website: Submit a request at

Provide this information:

• Your Jiobit account email
• Device serial number
• Screenshots (if any)
• Description of the problem
• Troubleshooting steps already tried

Tips to Keep Jiobit Location Accurat

• Always keep your app and firmware updated
• Ensure the tracker is charged daily
• Avoid placing the tracker near metal or electronic interference
• Check regularly that Bluetooth and Location are active on your phone
• Keep your phone’s background app refresh and data settings enabled for Jiobit

Final Thoughts

The Jiobit location not updating issue is typically caused by minor software or network problems that are easy to resolve. By following the steps above—such as checking signal strength, updating the app, and re-pairing the device—you can restore real-time tracking and stay connected with your loved ones. And if the issue persists, Jiobit’s support team is ready to assist.