The Jiobit GPS tracker is designed to provide reliable real-time tracking for kids, pets, and elderly family members. But when the Jiobit app is not syncing with the tracker, the device loses its effectiveness—making it difficult to monitor your loved one’s location. If the app fails to connect, update, or display the tracker’s data, don’t worry. This issue is common and usually easy to resolve.
In this guide, we’ll walk you through the most effective steps to fix syncing problems and get your Jiobit app working properly again.
What Causes Jiobit App Syncing Issues?
The Jiobit app may stop syncing due to several reasons:
- Weak or no Bluetooth connection
- Location Services turned off on the smartphone
- Low battery on the Jiobit device
- Outdated version of the Jiobit app
- Device not being paired correctly
- Background data or app refresh disabled
Signs Your Jiobit App Is Not Syncing
- The app shows the Jiobit as “offline” or “not connected”
- No real-time location updates
- Safe Zone alerts and movement notifications not working
- Tracker setup or pairing process fails to complete
- “Waiting to sync” or “Sync failed” messages appear
Step-by-Step Guide to Fix Jiobit App Not Syncing
1. Ensure Your Jiobit Is Charged
- Plug your Jiobit into its original charging dock
- Let it charge for 30–60 minutes
- If the LED doesn’t turn on, clean the charging contacts and try a different USB port
2. Enable Bluetooth and Location Services
- Turn on Bluetooth on your phone
- Go to Settings > Location and allow access to the Jiobit app
- iPhone: Turn on Precise Location
- Android: Choose “Allow all the time” for Location access
3. Update the Jiobit App
- Open the App Store or Google Play Store
- Search for Jiobit
- If an update is available, install it immediately
- Updated apps fix syncing bugs and performance issues
4. Restart Your Devices
- Power off and restart your smartphone
- Remove Jiobit from the charger, wait 10 seconds, and reattach
- Reopen the Jiobit app and check for connectivity
5. Re-Pair the Jiobit Tracker
- In the app, go to Menu > Devices > Unpair
- Follow the on-screen instructions to pair again
- Make sure your phone is connected to Wi-Fi or mobile data
- Keep the tracker within 10 feet of your phone during setup
6. Allow Background App Refresh
- For iPhones: Go to Settings > General > Background App Refresh > On
- For Android: Enable background data usage and exclude Jiobit from battery optimization
- This ensures the app stays connected and receives real-time data
When to Contact Jiobit Support
If you’ve tried everything above and the app still won’t sync, contact Jiobit support for help:
- In the Jiobit app: Tap Menu > Help > Contact Support
- Email: Send details to
- Website:
Include:
- Your Jiobit account email
- The device’s serial number
- Screenshots of the issue (if possible)
- Steps you’ve already attempted
Pro Tips to Keep Jiobit Syncing Smoothly
- Keep the device fully charged daily
- Avoid closing or force-quitting the app
- Keep Bluetooth and Location always enabled
- Place the Jiobit in areas with good cellular or Wi-Fi coverage
- Update the app regularly and check the Jiobit Help Center for notices
Final Words
When the Jiobit app is not syncing with the GPS tracker, it can interrupt the safety and peace of mind the device is meant to provide. Thankfully, most syncing issues are caused by minor settings or battery problems. By following the steps above, you can quickly restore your Jiobit connection and ensure accurate, real-time tracking. For stubborn issues, Jiobit’s support team is always ready to assist.