The Jiobit GPS tracker is a reliable tool for monitoring the real-time location of children, pets, or elderly family members. While it offers seamless performance in most cases, there may be times when you need to get in touch with Jiobit customer support—for troubleshooting, subscription issues, setup guidance, or hardware concerns.
Many users often search for a Jiobit support number, hoping to speak directly to a representative. However, it’s important to understand that Jiobit currently does not offer phone support. Instead, they provide responsive assistance through email, in-app support, and their online Help Center.
Is There a Jiobit Support Number?
At this time, Jiobit does not operate a public customer service phone number. All support is handled via:
- In-app support requests
- Email communication
- Online Help Center tickets
- Live chat (when available)
Though this may seem limiting, Jiobit’s support system is highly responsive and is designed to track your queries in a more organized way than typical phone support.
How to Contact Jiobit Support Without a Phone Number
1. Through the Jiobit Mobile App
- Open the Jiobit app on your smartphone
- Tap on Menu > Help > Contact Support
- Submit your query with screenshots or device details
2. Via the Jiobit Support Website
- Visit the Jiobit Help Center:
- Use the online form to submit a support request
- Browse FAQs, setup guides, and account support topics
3. Email Support
- Send your issue directly to
- Include your Jiobit account email, device serial number, and a description of the problem
4. Social Media Assistance
- You may also message Jiobit through their official accounts on Twitter, Facebook, or Instagram for general guidance
What to Include in Your Support Request
To avoid back-and-forth delays, always include:
- Your registered email address
- The device serial number
- A full description of the issue you’re facing
- Any steps already tried or troubleshooting attempted
- Screenshots, error codes, or relevant images
When to Expect a Response
Jiobit support usually responds to most inquiries within 24–48 hours on business days. They may ask follow-up questions to provide the most accurate solution.
What Support Can Help You With
Jiobit customer service covers a wide range of support topics:
- Setup and activation help
- App issues or syncing problems
- Location tracking errors
- Subscription and billing questions
- Account updates and changes
- Device not charging or turning on
- Warranty support and device replacement
Final Thoughts
Although Jiobit does not currently have a support number you can call, their online and email support system is designed to handle all user issues quickly and efficiently. Whether you’re having trouble with your tracker, billing concerns, or setup questions, Jiobit support is just a few taps or clicks away. Be sure to include all necessary information when reaching out, and your issue will likely be resolved promptly.