The Jiobit GPS tracker is built for durability and peace of mind—but like all tech devices, it may sometimes stop working or get lost. If you’re dealing with a malfunctioning, damaged, or missing Jiobit, the company offers a clear and supportive replacement process to get you back up and running quickly.
In this guide, we’ll walk you through how the Jiobit replacement process works, how to qualify, and what to expect every step of the way.
When Should You Request a Jiobit Replacement?
You might need a replacement if your device:
- Won’t turn on or charge
- Isn’t tracking correctly despite troubleshooting
- Was damaged accidentally or through normal use
- Is covered under the Jiobit warranty or Device Protection Plan
- Is lost or stolen and can’t be recovered
Types of Jiobit Replacements Available
- Warranty Replacement
- Free if the issue is covered by Jiobit’s 1-year limited warranty
- Applies to manufacturing or hardware defects
- Device Protection Plan Replacement
- If enrolled, this allows discounted or free replacement for accidental damage or extended coverage beyond the warranty
- Lost or Out-of-Warranty Replacement
- Discounted replacement options may be available
- Full retail price may apply if no coverage is active
How to Start the Jiobit Replacement Process
Step 1: Contact Jiobit Support
- In-App: Tap Menu > Help > Contact Support
Provide:
- Your Jiobit account email
- Device serial number
- Proof of purchase
- Description of the issue or event (lost, broken, etc.)
Step 2: Wait for Support Response
- The Jiobit team will verify if your device is eligible for replacement
- They may request troubleshooting steps or photos/videos to assess the issue
Step 3: Receive Instructions
If approved, you’ll receive:
- Return instructions for the old unit (if applicable)
- A discount code or free replacement order depending on your eligibility
- Tracking details for the new unit once it’s shipped
What Happens If You Need to Return the Old Device?
If your replacement is approved under warranty:
- Jiobit may request the faulty unit to be returned
- You’ll be provided with a prepaid return label
- Ship the device promptly to avoid delays in the replacement process
🛑 Devices not returned within the specified period may void the replacement eligibility.
How Long Does the Jiobit Replacement Take?
- Approval and processing: 2–4 business days
- Shipping: Standard delivery (3–5 business days), expedited options available
- Activation: New device can be activated in your Jiobit app under the same account
Activating the Replacement Jiobit
Once your new Jiobit arrives:
- Open the Jiobit app
- Tap Replace Device under the old tracker’s settings
- Follow the on-screen steps to link and activate the replacement
- Test the device to confirm it’s functioning properly
Tips to Avoid Future Replacements
- Keep your Jiobit charged and securely attached
- Avoid exposure to water or extreme temperatures
- Use the Device Protection Plan for extra coverage
- Always update your app and firmware for optimal performance
Final Thoughts
The Jiobit replacement process is designed to be user-friendly and efficient. Whether your tracker is damaged, lost, or simply no longer working, Jiobit’s support team is ready to help you continue protecting what matters most. Be sure to reach out promptly and provide the necessary info to ensure a smooth experience.