The Jiobit GPS tracker offers peace of mind through real-time location tracking, but there may be times when the device doesn’t meet expectations or isn’t needed. Whether it’s due to a technical issue, a change in needs, or a preference for a different solution, Jiobit offers a return and refund policy to support its users.
If you’re looking to return your Jiobit or request a refund, here’s everything you need to know.
Jiobit Return Policy Overview
Jiobit provides a 30-day money-back guarantee from the date of delivery. If you’re not satisfied with your purchase, you can return the device for a full refund—provided you meet the return conditions.
Key Requirements:
- Must return the Jiobit within 30 days of delivery
- The device must be in good condition with original packaging
- You must have purchased it directly from Jiobit (website or app)
- Subscription services must be canceled before refund processing
How to Initiate a Jiobit Return
Follow these steps to begin the return process:
- Contact Jiobit Support
- Use the Jiobit app: Menu → Help → Contact Support
- Or email:
- Mention “Return Request” in the subject line
- Include in Your Request
- Order number or proof of purchase
- Reason for return
- Device serial number (found on packaging or the charger)
- Wait for Authorization
- Jiobit will send you a Return Authorization (RMA) number and instructions
- Do not ship the device without this authorization
- Ship the Device
- Pack the device securely in original packaging
- Include any accessories and printed RMA form
- Ship to the address provided by Jiobit support
📦 Return shipping costs may apply unless the product is defective.
Jiobit Refund Policy
Once Jiobit receives the returned device and inspects it:
- A full refund will be issued to the original payment method
- It can take 5–10 business days for the refund to appear in your account
- Subscription fees may be refunded on a case-by-case basis, especially if billed recently or unused
Refunds for Subscription Services
If your issue relates to a Jiobit subscription refund (without returning the device):
- Go to the app → Menu → Account → Subscription
- Cancel the plan
- Contact support to request a refund if:
- You were billed after cancelation
- You were double-charged
- You didn’t use the service and canceled promptly
⚠️ Refunds are not guaranteed after the 30-day window, especially for subscription renewals.
Returning Defective Devices
If your Jiobit device is defective or damaged:
- Contact support immediately
- Jiobit may offer a free replacement or full refund
- Photos or videos of the defect may be requested for verification
Contact Details for Jiobit Returns
- App Access: Tap Help > Contact Support
Final Thoughts
The Jiobit return and refund process is straightforward if you act within the 30-day window and follow the official steps. Whether you’re returning the device due to dissatisfaction or technical issues, Jiobit’s team will guide you through each step. If you’re unsure of your eligibility, reach out to support early to avoid delays.