Losing your Jiobit GPS tracker can be stressful—especially if it’s attached to a child, pet, or loved one. Fortunately, Jiobit is designed with smart tools to help you locate a lost device quickly, and Jiobit support is available to guide you through recovery or replacement if needed. This article covers exactly what to do if your Jiobit is lost, missing, or stolen.

Step-by-Step: What to Do If You’ve Lost Your Jiobit

1. Open the Jiobit App Immediately

• Log into the Jiobit Smart Tag app
• Select the connected device from your dashboard
• Check the last known location
• Use the real-time map to track movement if the device is still online

2. Check for Nearby Trusted Places

• If the Jiobit is linked to Trusted Places (like home or school), the app may mark it as “safe”
• Confirm with family members or caregivers if the device is still at a known location

3. Use the Bluetooth Proximity Feature

• If you’re near the lost Jiobit, use the Bluetooth signal strength meter in the app to find it
• Walk slowly in the suspected area to increase the chances of detection

4. Enable Notifications

• Ensure all alerts (disconnection, location updates, etc.) are enabled in app settings
• This can help you track whether the device reconnects if found or moved

What If Jiobit Is Offline?

• A lost Jiobit that’s offline could mean the battery is dead or it’s in a no-signal zone
• Wait for it to come back online—the app will notify you if it reconnects
• Make sure your subscription is active, as tracking will not work without one

Reporting a Lost Jiobit

If you’re unable to locate the Jiobit:

Contact Jiobit Support:

• In-App: Tap Menu > Help > Contact Support

Provide:

• Your Jiobit account email
• A description of the device and when it went missing
• Last known location shown in the app
• Serial number (if available)

Jiobit support can:

• Help remotely deactivate the lost device
• Check the device’s last connection and sync data
• Guide you on replacement options under warranty or paid plans

Can Jiobit Be Tracked If It’s Stolen?

If someone finds or steals your Jiobit:

• It cannot be re-paired with a new account without being unlinked from yours
• You retain tracking access as long as the battery is charged and the device is active
• Jiobit support can lock or flag the tracker to prevent unauthorized use

Replacing a Lost Jiobit

If the device cannot be recovered:

• You may be eligible for a discounted replacement under Jiobit’s Device Protection Program (if purchased)
• Without protection, you can buy a new Jiobit and reassign it in the app

How to Prevent Future Loss

• Set “Trusted Place” alerts so you’re notified when the device leaves
• Enable Separation Alerts so you know when Jiobit disconnects from your phone
• Check battery status regularly and charge nightly
• Secure Jiobit with a durable attachment to clothing, bag, or collar

Final Thoughts

Losing your Jiobit tracker isn’t the end of the road. Thanks to its smart tracking features and helpful support team, there are multiple ways to recover it—or replace it if necessary. If you’re dealing with a Jiobit lost device issue, follow the steps above and reach out to Jiobit support for quick assistance.