Whether you’ve been charged incorrectly, need a refund, or want to update your payment method, Jiobit billing support is the right place to turn. Managing your GPS tracker’s subscription properly is essential to ensure uninterrupted service, and Jiobit offers a streamlined way to handle all billing-related concerns through their app and support team.
Common Jiobit Billing Issues
If you’ve encountered any of the following problems, you’re not alone:
- Unexpected charges or duplicate payments
- Expired card leading to failed renewal
- Subscription shows inactive even after successful payment
- Refund not processed after cancellation
- Unable to change billing info in the app
- Need to switch to a different plan
These types of issues are handled quickly through Jiobit’s billing support channels.
How to Contact Jiobit Billing Support
There are several ways to reach Jiobit’s billing team:
1. Through the Jiobit App
- Open the Jiobit Smart Tag app
- Tap the Menu (☰) > Help > Contact Support
- Select the topic “Billing/Subscription”
- Submit your query with details (account, issue type, and screenshots if applicable)
2. Via Email
- Email: support@jiobit.com
- Use the subject line: “Billing Support Request”
- Include:
- Your account email
- Last 4 digits of the card used
- Description of the issue
- Screenshots or receipts if available
3. Help Center Website
- Browse the Billing or Subscription section
- Submit a request through the contact form
How to Update Jiobit Billing Information
If your payment method has changed or expired:
- Open the Jiobit app
- Tap Menu > Account > Subscription
- Choose “Update Payment Method”
- Enter your new credit or debit card details
- Save and confirm
💡 Jiobit does not currently support PayPal or prepaid cards for billing.
How to Request a Jiobit Refund
If you believe you were billed incorrectly or charged after cancellation:
- Contact Jiobit support within 7 days of the charge
- Provide clear details about the transaction
- Refunds are issued on a case-by-case basis and usually processed within 5–10 business days
Switching or Canceling Your Subscription Plan
To make changes to your active plan:
- Go to Account > Subscription in the app
- Tap Manage Plan
- Choose to cancel, upgrade, or switch plans
- Follow on-screen instructions
🛑 Avoid uninstalling the app to cancel—subscriptions must be canceled in-app or through Jiobit’s billing support.
Tips for Smooth Jiobit Billing Management
- Use a valid card with auto-renew enabled
- Watch for renewal reminders via email
- Update payment details before expiration
- Check your spam/junk folder for billing alerts
- Keep the Jiobit app updated to avoid billing sync errors
Final Thoughts
If you’re having trouble with your payments or subscription plan, Jiobit billing support is responsive and easy to work with. Most issues are resolved quickly with the right information and screenshots. Whether it’s a refund, billing error, or payment update, following the steps above will get your issue resolved without hassle.