The Jiobit GPS tracker is designed to pair seamlessly with your smartphone via Bluetooth, allowing you to monitor your child, pet, or loved one in real time. However, some users experience issues when trying to connect the device to the Jiobit app. If you’re facing a Jiobit pairing problem, don’t worry—most issues are simple to fix with the right steps.
Common Jiobit Pairing Problems
- Jiobit not detected by the app
- Bluetooth won’t connect
- Pairing stuck on loading screen
- App says “Unable to pair device”
- Tracker appears offline or unresponsive
Causes of Jiobit Pairing Issues
- Bluetooth not enabled or unstable
- Permissions not granted (Bluetooth, Location)
- Outdated Jiobit app or phone OS
- Low battery on Jiobit device
- Interference from other Bluetooth devices
- Device already paired to another account or phone
How to Fix Jiobit Pairing Problem
1. Charge Your Jiobit Fully
- Place the Jiobit on its charging dock
- Wait until the LED light indicates charging
- Try pairing again once fully charged
2. Enable All Necessary Permissions
On your phone, make sure:
- Bluetooth is turned ON
- Location Services are enabled
- Jiobit app has permissions for Bluetooth, Location, and Nearby Devices
3. Restart Both Devices
- Restart your smartphone
- Remove Jiobit from the charger for 30 seconds, then reconnect
- Reopen the Jiobit app and retry the pairing process
4. Clear Bluetooth Conflicts
- Forget previously paired Bluetooth devices on your phone
- Turn Bluetooth OFF, then ON again
- Move away from other Bluetooth-enabled gadgets while pairing
5. Update the Jiobit App
- Go to the App Store (iOS) or Google Play Store (Android)
- Search for Jiobit Smart Tag
- Tap Update if available
6. Reset the Jiobit Device
- Leave the device on the charger
- Wait 10–15 minutes until it auto-resets
- Try pairing again from the app
Still Not Pairing? Try These Advanced Steps:
- Try pairing from a different smartphone using the same Jiobit account
- Uninstall and reinstall the Jiobit app
- Ensure your phone’s OS is updated to the latest version
- Try connecting in a location with strong internet (Wi-Fi or cellular)
Contact Jiobit Support for Help
If the Jiobit still won’t pair, contact support with your device info:
- In-App: Tap Menu > Help > Contact Support
Be ready to share:
- Your account email
- Jiobit serial number
- Your phone make/model
- A description of the issue and screenshots, if possible
Prevent Future Jiobit Pairing Problems
- Always use the official Jiobit app
- Keep your phone and Jiobit app updated
- Avoid low battery during setup
- Maintain a strong Bluetooth and Wi-Fi signal
- Ensure you’re not signed in on multiple phones at once
Final Thoughts
A Jiobit pairing problem can be frustrating, especially when setting up the device for the first time. But most pairing issues are caused by simple connectivity or permission settings and can be resolved in minutes. With this guide, your Jiobit should be connected and tracking in no time.