The Jiobit GPS tracker provides peace of mind by delivering real-time location tracking for children, pets, or elderly family members. However, if your Jiobit is not charging, it can stop working altogether, leaving you unable to monitor your loved one’s whereabouts. Whether your tracker won’t turn on, shows no charging light, or powers down unexpectedly, this guide will help you resolve the problem.

Common Signs Your Jiobit Is Not Charging

• No LED light when connected to charger
• Battery stays at 0% or low level even after hours
• Device powers off automatically and won’t reboot
• App shows “device offline” or “not responding”
• Charger feels loose or device won’t stay docked

Reasons Why Jiobit May Not Be Charging

1. Dirty or damaged charging contacts
2. Use of non-original charging cable or dock
3. Faulty wall adapter or USB port
4. Physical damage to the tracker or charger
5. Battery degradation over time
6. Outdated firmware interfering with power detection

How to Fix Jiobit Not Charging

1. Use the Original Charger and Cable

• Always use the official Jiobit charging dock and USB cable
• Avoid using third-party chargers or low-power USB ports

2. Clean Charging Contacts

• Gently clean the metal charging pins on both the device and dock using a soft cloth or dry toothbrush
• Remove any dust, lint, or residue that could block the connection

3. Try a Different Power Source

• Plug the USB cable into a different wall adapter or USB port
• Avoid laptop ports that may not provide enough power
• Try a direct wall socket rather than power strips or hubs

4. Check LED Light Behavior

• When plugged in, the LED should turn on (usually white or blue depending on the model)
• No light? Unplug, wait 10 seconds, and reconnect
• Still nothing? Test with another charger to rule out power issues

5. Reset the Jiobit Device

• Remove the Jiobit from the charger
• Wait 30 seconds, then place it back in the dock
• Leave it charging for 30–60 minutes uninterrupted
• Try powering it on again by removing it and tapping the button (if applicable)

6. Update the Jiobit App

• Go to the App Store or Google Play Store
• Install any available app updates
• Connect the device and app to ensure the firmware updates automatically while charging

When to Contact Jiobit Support

If your Jiobit still doesn’t charge after these steps, it could be a hardware issue. Contact Jiobit support for a closer inspection:

• App: Go to Menu > Help > Contact Support

Include the following:

• Your Jiobit account email
• The serial number from the device or box
• Details about what happens when you try charging
• Photos (optional) of the charger and tracker connection

Tips to Keep Your Jiobit Charging Properly

• Charge the device every night for optimal use
• Clean the dock and tracker weekly
• Avoid overheating—keep the device in a cool, dry place
• Do not bend or strain the charging cable unnecessarily
• Replace the charging dock if the contacts become loose or worn

Final Thoughts

When your Jiobit is not charging, it can feel like your trusted GPS tracker has failed. But in most cases, the cause is minor—such as a dirty charging port, power issue, or bad cable. With regular care and the troubleshooting steps above, you can get your Jiobit powered up and tracking again. And if hardware trouble persists, Jiobit’s support team is available to help.