The Jiobit GPS tracker is a compact and reliable device used by families to monitor the real-time location of children, pets, and elderly loved ones. However, like any tech device, it may occasionally stop functioning as expected. If your Jiobit tracker is not working, don’t panic—most issues can be resolved with basic troubleshooting steps.
This guide explains why your Jiobit may not be working and walks you through the most effective solutions to restore proper functionality.
Common Signs That Your Jiobit Tracker Is Not Working
- The device is not turning on
- GPS location is not updating in the app
- The app can’t detect or sync with the device
- Bluetooth connection keeps dropping
- Jiobit won’t charge or hold a charge
- Alerts and notifications are not being received
- Tracker shows as offline or inactive in the app
Step-by-Step Fixes for a Jiobit Tracker Not Working
1. Check the Power and Charging
- Plug the device into a working power source using the official Jiobit charging cable
- Ensure the magnetic connectors are properly aligned
- Charge for at least 30–60 minutes
- If the device doesn’t power on, try a different USB adapter or port
2. Restart the Jiobit Device
- If your model has a power button, press and hold it for 10 seconds
- For models without a button, remove the device from charging, wait, then reconnect
- Restart your phone and reopen the Jiobit app
3. Update the Jiobit App
- Visit the App Store or Google Play Store
- Make sure you have the latest version of the Jiobit app installed
- Outdated apps may not sync correctly with the device
4. Check App Permissions
- Make sure the Jiobit app has access to Bluetooth, Location, and Background App Refresh
- Go to your device settings and confirm all necessary permissions are enabled
5. Verify Network Connection
- Ensure your phone has a strong Wi-Fi or mobile data connection
- If your Jiobit uses cellular data, make sure it’s in a coverage area
- Toggle Airplane Mode on and off to reset the signal
6. Re-Pair the Tracker
- Open the Jiobit app
- Go to Menu > Devices > Select your device > Unpair
- Follow the steps to re-pair the tracker
- Keep the tracker close to your phone during this process
When to Contact Jiobit Support
If none of the above steps resolve the issue and your Jiobit tracker is still not working, it’s time to contact customer support:
- In the Jiobit app: Tap Menu > Help > Contact Support
- Email: Send your issue to
- Website: Submit a ticket at
Include these details for faster assistance:
- Jiobit account email
- Device serial number
- Description of the issue
- Any steps you’ve already tried
Tips to Prevent Future Issues
- Keep your Jiobit fully charged when not in use
- Regularly update the app to avoid compatibility errors
- Clean the charging pins and connectors
- Avoid exposing the tracker to water or extreme temperatures
- Check the Help Center for updated guides and firmware notices
Final Thoughts
A Jiobit tracker not working can be frustrating, but most problems have simple solutions. From checking the battery to updating the app and re-pairing the device, this guide provides the essential steps to restore full functionality. If all else fails, Jiobit’s customer support team is ready to help you get back on track.