The Jiobit GPS tracker is trusted by many parents and caregivers for keeping track of their children, pets, and loved ones. While it’s known for its accuracy and real-time location tracking, users may occasionally face technical issues—such as syncing problems, app glitches, battery concerns, or connection failures. That’s where Jiobit technical support becomes essential.
In this article, we’ll walk you through how to contact Jiobit tech support, what types of issues they help with, and how to prepare for a smooth support experience. Whether you’re having setup trouble or experiencing device malfunctions, Jiobit support can provide expert assistance.
Common Issues That Require Jiobit Technical Support
Here are the most common problems users contact support for:
- Jiobit not pairing with the app
- GPS location not updating in real time
- Bluetooth not connecting properly
- Device not charging or turning on
- Inconsistent or weak cellular signal
- App crashing or freezing
- Activation and subscription issues
- Firmware or software update failures
How to Contact Jiobit Technical Support
1. Via the Jiobit App
- Open the Jiobit app on your smartphone.
- Go to Menu > Help > Contact Support.
- You can submit a ticket directly within the app.
2. Official Website Support
- Visit the Jiobit Support Center.
- Browse FAQs, device guides, and submit a support request using their online form.
3. Email Support
- You can also email Jiobit at with a clear description of your issue, including your account details and device ID.
4. Live Chat (If Available)
- Look for the chat widget on the support site for live assistance during working hours.
What to Include When Contacting Support
To ensure fast and accurate help, include the following information:
- Your Jiobit account email
- Device serial number (found on the back or in the app)
- A detailed description of the issue
- Steps you’ve already tried
- The smartphone OS version (iOS/Android)
- App version currently installed
Troubleshooting Tips Before You Contact Support
Try these quick fixes before reaching out, as they may solve common issues:
- Restart both the Jiobit device and the mobile phone
- Make sure Bluetooth and location services are enabled
- Ensure the app is updated to the latest version
- Check if the device is charged fully
- Toggle Airplane Mode on and off if there’s a signal issue
- Unpair and re-pair the device if it’s not syncing
Support Hours and Response Time
Jiobit’s technical support typically responds within 24–48 hours. While they may not offer phone support, their app-based and email systems are monitored consistently for prompt replies.
When to Request a Replacement
If your device remains non-functional after troubleshooting and assistance, Jiobit may recommend a warranty replacement if your device is still within the coverage period. Be sure to keep your purchase receipt or order confirmation available.
Final Thoughts
Whether you’re setting up your Jiobit GPS for the first time or facing unexpected performance issues, Jiobit technical support is well-equipped to help. Use the app, email, or online help center to get personalized assistance. By preparing key information and following basic troubleshooting steps, you can resolve most issues quickly and get your tracker back in action.