Is your Magellan GPS not working properly, cracked, or defective? If it’s still under warranty, you may be eligible for a free repair or replacement. In this 2025 guide, we’ll show you how to check your Magellan GPS warranty status, submit a service request, and get help directly from Magellan.
📅 What’s Covered by Magellan’s Standard Warranty?
Magellan typically provides a 1-Year Limited Warranty from the original purchase date. It covers:
- Hardware defects
- GPS device won’t turn on
- Charging or battery failure
- Screen not responding
- Map software malfunction (pre-installed)
✅ Applies only to original owners and purchases made from authorized retailers.
🚫 What’s Not Covered?
Magellan does not cover the following under warranty:
- Accidental damage (drops, cracked screens)
- Water or moisture damage
- Cosmetic wear and tear
- Unauthorized repairs or tampering
- Loss or theft
For these cases, you may need to pay for out-of-warranty service.
🧾 Step-by-Step: How to Request Repair or Replacement
Step 1: Check Warranty Eligibility
- Find your device’s serial number (usually on the back)
- Locate your proof of purchase (receipt, invoice, or order email)
- Visit: https://www.magellangps.com/support
Step 2: Contact Magellan Support
- 📞 Phone: 1-800-707-9971 (Mon–Fri, 9 AM – 5 PM PST)
- 🖥️ Submit a request form online with:
- Model number
- Serial number
- Detailed issue description
- Proof of purchase upload
Tip: Attach clear photos or video of the issue if possible.
Step 3: Get RMA (Return Material Authorization)
Once approved:
- Magellan will send you an RMA number and return instructions
- You may be required to pay shipping costs
- Package your GPS securely and send it to the provided address
Step 4: Repair, Replacement, or Credit
After receiving your GPS, Magellan will:
- Repair the existing unit or
- Send you a replacement device (new or refurbished)
- Or issue a credit if repair isn’t possible
Turnaround time: Typically 7–14 business days
🆘 Out-of-Warranty Repair
If your device is out of warranty or the issue isn’t covered:
- You may request a paid repair
- Magellan may offer a discounted replacement model
- They may waive service fees for long-time customers (case by case)
Call or email for a quote based on your GPS model.
🔐 Extended Warranty Options
If you purchased a Magellan extended protection plan (through a retailer or third party):
- Contact the warranty provider (e.g. Best Buy, Walmart, Amazon)
- File the claim directly with them
- They may handle replacements or refunds on Magellan’s behalf
🧰 Magellan Warranty Tips
- Register your GPS at SmartGPS Eco
- Keep a digital copy of your receipt
- Don’t open or attempt DIY repair—it voids the warranty
- Use the original box for safe returns (if available)
- Ask about expedited shipping if you’re traveling soon
✅ Final Thoughts
If your Magellan GPS is acting up or physically damaged, don’t toss it away. Use the official Magellan warranty and repair process to get your device serviced or replaced. With proof of purchase and an RMA, most devices are fixed or swapped in under two weeks.
Stay protected, stay connected—Magellan support has you covered.