Whether you’re having issues updating your Magellan GPS, logging into SmartGPS Eco, or dealing with a device that won’t start, contacting Magellan Customer Support can help solve the problem quickly.
In this complete 2025 support guide, we’ll show you all the official ways to reach Magellan—including phone number, email support, online resources, and live chat (if available).
📞 Magellan GPS Customer Service Phone Number
To speak directly with a Magellan support agent:
- Customer Service Number (USA):
1-800-707-9971 (Monday–Friday, 9 AM – 5 PM PST)
Tip: Call early in the day for shorter wait times.
📧 Magellan Email Support
If your issue isn’t urgent or you need to send screenshots or files:
- Email Support:
Use the online form at https://www.magellangps.com/support
Steps:
- Visit the URL
- Click “Contact Support”
- Fill out your device info, issue description, and attach files if needed
- Submit the form and wait for a response (1–2 business days typical)
💬 Is There a Live Chat Option?
As of 2025, Magellan does not provide live chat support, but you can:
- Use their Help Center Knowledge Base
- Submit a ticket through the SmartGPS Eco dashboard if logged in
🌐 SmartGPS Eco Account Support
If you’re having trouble logging in or resetting your password:
Step 1: Go to
Step 2: Click “Forgot Password”
Step 3: Enter your email to receive a reset link
Still can’t log in? Contact customer service by phone or email for manual assistance.
🛠️ Common Issues Magellan Support Can Help With
- 🔒 SmartGPS Eco login problems
- 🗺️ Map update errors or downloads not starting
- 🛰️ GPS not getting satellite signals
- 🔌 Device not recognized by PC or Mac
- 🔁 How to perform resets or factory restore
- 🔄 Firmware installation issues
- 💳 Payment or license key problems
- 📦 Warranty and repair requests
🔍 Self-Help Resources (Before You Call)
Magellan offers searchable support tools at:
👉 https://www.magellangps.com/support
Here you’ll find:
- User manuals
- Setup tutorials
- Software downloads
- FAQs for each device model
- SmartGPS Eco guides
🧾 What Info to Provide When Contacting Support
Before reaching out, have this ready:
- Device Model (e.g. RoadMate 9400-LM, TRX7, etc.)
- Serial Number (usually on the back of the unit)
- Description of the issue
- Screenshots (optional but helpful)
- Proof of purchase (for warranty claims)
🔁 Magellan Support Hours
- 📅 Monday to Friday
- ⏰ 9:00 AM to 5:00 PM PST
- Closed weekends and U.S. federal holidays
✅ Final Thoughts
If your Magellan GPS isn’t working right—or you just need help updating maps or logging into SmartGPS Eco—reaching out to Magellan Customer Support is the fastest way to fix it. Whether by phone, email, or help center, their team can assist with everything from setup to advanced troubleshooting.
Don’t struggle alone—Magellan GPS help is just a call or click away.